FAQs & Support

How can I track my order?

Once shipped, you'll receive SMS, email, and WhatsApp notifications with your delivery partner and tracking ID.

How long does delivery take?

Processing takes up to 48 hours; delivery completes within 4–6 business days for most locations.

What is your return policy?

15-day no-questions returns on unused, unworn items in original packaging. See our Shipping & Returns page for details and exclusions.

Is your silver real?

Yes — every silver piece is certified 925 sterling silver and hallmarked.

Are your diamonds real?

Our created diamonds are lab-grown — physically and chemically identical to mined diamonds — and certified by IGI.

Need more help?

Support hours are 10 AM–6:30 PM. Send us a message and we'll reply within 24 hours.